All terminals

Every machine you own in one list — which are online, which need a firmware update, and which have been crashing.

Terminals in the sidebar is the list of every machine you own, across every place: "Every machine, across all your places". It answers the question you have with more than one site — which one is down, and which one needs attention — where a place's own Terminals tab answers "what is in this café".

Owners and admins see it. The list refreshes every 30 seconds while you are looking at it.

What you see

Four counters sit above the table and count the whole list, not the page you are on:

online — machines that have been in touch in the last few minutes.
offline — everything else. Amber when there is at least one.
update available — newer firmware has been published for that machine's board.
crashed in 30 d — machines that have reported at least one crash in the last 30 days. Red when there is at least one.

They count machines only: a card terminal paired with a phone is folded into that phone's row, so it is not counted here.

Then one row per machine:

Column	What it tells you
Place	The place the machine belongs to
Terminal	Its name, with the start of its id underneath
Type	App or Card terminal, with the hardware board underneath when there is one — and Card via Viva underneath a phone that has a card terminal paired with it. A paired card terminal has no row of its own
Status	A green or grey dot, then online or how long ago it was last active
Version	The firmware on a device, or the app version on a phone, and Update available when there is a newer one
Last crash	When it last crashed, with the number of crashes in the last 30 days underneath, or None

Click any row and that terminal's own page opens — its settings, its connection history and its notes, on their four tabs. See the terminal page.

Printed QR codes and archived terminals are not listed: this is the list of machines that can be online or out of date. No terminals yet. means there is nothing to show; the page then lists the two ways to add one — a phone or tablet with the Pay POS app, and a Viva card terminal, with an Add a card terminal link to the Take card payments steps. Use the page size at the bottom to show 25, 50 or 100 rows at a time; on a very large fleet a line under the table says when only the first rows could be counted.

Online and offline

A terminal counts as online when it has been in touch within the last five minutes. Offline is not an alarm on its own — a machine on a café's Wi-Fi that is switched off at night is offline every night. What is worth looking at is a machine that is offline during its own opening hours, or one whose "last active" is days old.

For the history behind the dot — how much of the week it was actually up, and what the outages looked like — open the terminal and read its Connection history.

Firmware updates

The Version column shows what the device is running. Update available means we have published a newer build for that board and the machine has not installed it yet.

You do not have to do anything: every terminal installs updates by itself at its automatic update hour. The badge is there so you can see a machine that is not keeping up — one that is switched off every night at its update hour, for example. To push the update now, open the terminal and use Maintenance.

Crashes

Citizen Terminals and the POS app report home when they restart unexpectedly. Last crash shows when that last happened and how many times it has happened in the last 30 days; None means it has not.

One crash after a firmware update is worth noting, not chasing. A machine with a handful of crashes in a month has something wrong with it — note what you know in its maintenance notes and tell your partner or Citizen Pay support, who can read the crash reports themselves.

Terminals

The terminals at one place, and all of their settings.

Analytics

What your places and machines have been selling.